Returns, Payments & Credits

Sales Taxes

We are required to automatically charge and withhold the applicable GST & WET TAXES for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes including WET TAX, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

Please contact the Monacellars office before returning stock. Stock return due to over ordering will incur a return fee. No returns/credits will be processed if stock is not pre-approved, and does not have a return delivery docket.

For All orders including Events or Large Orders please note: Stock sent back due to over ordering or left over from an event, or change of mind, will be subject to a Return Fee, Maximum quantity return limit and Return Freight Charge. All returns need to be advised within 7 Days of receiving. Returns after 7 Days will be rejected.  

For Returns that are subject to a return fee, the Return Fee is as follows:

5% charged on the return for less then 30% of the original order being returned

8% charged on the return for 31% to 50% of the original order being returned

10% charged on the return for over 51% of the original order being returned

In relation to Special Order items, if an item is ordered in specifically then it is a “Special Order” and cannot be returned.


Credit Card Fees

Please note that Orders Placed with Payment by Credit Card on Dispatch have NO FEE for Mastercard and Visa transactions. There is a 2% AMEX fee charged.

If you settle your account using a Credit Card this will incur a 0.9% Fee for VISA & Mastercard, and a 2% fee for AMEX.



Payments can be made by Credit Card on Dispatch, by Direct Deposit to Monacellars nominated bank account, or by Cheque on delivery to the Monacellars Driver (the latter only if pre-approved by Monacellars management). Visa or MasterCard payments on Dispatch do not incur a service fee, However Amex does incur a 2% service fee.

Orders that are payment on dispatch, require remittance/bank confirmation or Credit Card payment before close of business, or the order can not be dispatched until the next scheduled delviery day.

Settlement of a 7 Day Account by Credit Card attracts a Service Fee of 0.9% for VISA or MASTERCARD and 2% for AMEX. Payments of a 7 Day account are to be received prior to the next delivery to ensure credit limit is not exceeded.

Payment by Direct Credit/Bank Transfer/Bank Deposit will need a proof of payment emailed to Payment needs to be received in our Bank before 5pm, in order to be loaded on the next days truck. Payment not being received by 5pm, will see order move to the next possible delivery day, provided payment has been made.


Dishonoured Cheque

A Dishonoured Cheque on an account will see our system automatically remove existing terms and the account will become strictly COD.  No future cheques will be accepted and orders will need to be either paid by direct deposit or credit card before dispatch. A $50 fee will also be charged to the account.